When buying online it can be hard to know what’s the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website. Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit. 

If you still have doubts make sure to contact us via email support@iconicblack.store and we will be more than happy to help.

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal 

You can also pay with: HappyPay and Yoco.

In South Africa online payments are done via Payfast.

If you are one of the lucky ones who has a discount code, take advantage of it! 

This should be included at the beginning of the checkout. However, you can’t use more than one discount code in your purchase - discount codes also can’t be applied to items on sale.

If at the time of placing the order you have made a mistake putting wrong information,  please send us am email to support@iconicblack.store with the changes you want to make and we’ll get to it. 

Attention! We need you to indicate the buyer’s order number, email address and full name. This has to be done in the first 24 hours after purchase.

We work on a weekly order system, if the order has been processed into manufacturing unfortunately there is no cancelation of the order, but we can always have a staff member look into it and see if there was time to cancel or change for another product. Contact us at support@iconicblack.store with any questions.

When we ship the order, (which takes up to 7 working days) the waybill will be sent to you along with the tracking number. We have a dedicated team that can answer any questions and provide updates within 24 hours.

The tracking number has been automatically sent to the email that was used making the purchase.

Have you tried our chatbot? Iconic chatty can help you!

If your order is addressed to a country outside the European Union, North America, or South Africa it may be subject to fees, taxes or other charges due to local customs laws. Iconic Black takes care of the shipment and we strive to cover expenses such as fully paid duties and import taxes. However, we do not guarantee the covering of the possible local expenses beside these that may arise.

The buyer will be responsible for certain customs costs associated with the import of the product. 
For customs reasons, the order may also be delayed.

As per our shipping and fulfilling terms, we have stock made on a weekly basis. As a result, some products may be already finished and sent from one of our warehouses in the dispatch zones (either China, America, or Europe). So for this reason we send some parcels with products separated from each other. For example, you may get all clothing in one package, while caps, shoes and leather accessories may come in their own respective packages.

Note: arrivals of each package may occur around the same time or on a different delivery day. But again we are always here to help you in case you are not sure contact us with your order number and we will facilitate more information.

Our logistics operator will contact you if there is a failed delivery, to make sure you receive it as soon as possible. If you would prefer, you can contact the transport services that are processing your order personally by calling or through their website to arrange a new delivery. 

There are two main reasons why you may not have received your order: 
Wrong address: we recommend checking that the provided address is correct.
Failed deliveries:, The courier will try up 2 times to deliver the package, then they may leave it in a parcel shop or office . If you still need help, feel free to contact support@iconicblack.store 

Check your email spam folder or spam tray, your confirmation email may be there.
If you do not find it, you can write to support@iconicblack.store and we’ll locate it. If it’s necessary, we would change the purchase email and forward it. 

If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you have used for your purchase is the correct one.

Once your return is authorised and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We have the right to cancel orders that abuse our terms & conditions. We will refund those orders suspected of fraud.  Plead read our terms & conditions carefully.

Please read shipping policy carefully as it states up to 7 Business days not including holidays & weekends. We produce items within the stated Business days. Therefore, we have the right to initiate a case if we receive a chargeback within the time frame.

Changes by delivery company:

Iconic Black is not responsible for the amounts for delivery logistics efforts and we don’t refund shipping costs. The price of the return is /€10 Europe /€20 outside Europe.

My items are damaged, defective or incorrect:

If you have received a damaged, defective, or incorrect item please email support@iconicblack.store and include

1. Your order number
2. Name on the order
3. Email the order was made with  
4. Your request and most importantly
5. A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

I want a credit/voucher for another options:

We always prefer to offer a solution for a win win, we can trade your damage stock and or items with the wrong sizing for a new design or size we will issue a voucher code accordingly to get a good deal for the exchange and trouble made that way we minimise the back and forth sending of stock , and you can get to keep the old item and a new one.

Additional info

accessories and certain product is not in our exchange and return policy, so it cannot be exchanged or returned.
The Iconic Black Gift Card is not included in our return policy, so we do not accept its return.

Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at support@iconicblack.thehumanresource.io.